These terms cover the free Profit Teardown and the Hubricon retainer. They are written in plain English on purpose. There is no second version in smaller type.
"Hubricon", "we" and "us" mean Hagen Simmons, doing business as Hubricon, in Dallas, Texas, United States. "You" means the business that applies for a Teardown or engages us. By booking a Teardown call, granting us a seat on your store, uploading files, or saying yes to the retainer, you accept these terms.
Hubricon is a done-for-you quantitative service. We model your Amazon account, your Shopify store, or both, covering pricing, advertising, inventory and fees (and, on Amazon, reimbursements), and we execute the resulting corrections in that account under a standing mandate you set. It is a service performed by the founder. It is not software you license: your desk is where the work is delivered to you, not a tool you operate.
The Teardown is free and creates no obligation on either side. It is produced within twenty-four hours of your seat going live or your files arriving. You keep the written report and the recorded walkthrough whether or not you engage us. If the Teardown finds nothing worth fixing, we tell you so.
The retainer starts on the day you say yes after the Teardown. The first thirty days are free and include the full service: the plan, the corrections executed, the briefs, the Decision Ledger. The free month is free regardless of outcome. If we do not find you more than we cost, you walk away owing nothing.
If you stay past day thirty, the fee is $6,000 per month, flat. It is never a percentage of your ad spend or your revenue. The engagement is month to month with no minimum term.
The guarantee does not stop at day thirty. Our invoices never run ahead of your ledger: whenever a new invoice is issued we check that the value the ledger has measured or identified since the retainer began covers everything we have billed you, that invoice included. If it does not, that invoice is void and nothing is owed for the month; if it had already been paid, the same amount is credited against your next. The work carries on either way.
We invoice by email at the start of each paid month. Invoices are paid by ACH and are due seven days after they are issued. We keep no card on file, so nothing is charged automatically: each month is invoiced, and you pay it. If an invoice is more than fourteen days late we pause execution and monitoring until it is settled.
Recovery-only. If you take the reimbursement desk alone rather than the retainer, there is no monthly fee. At the end of each month we invoice a share of the reimbursements Amazon actually paid that month on claims we filed, and nothing else; the share is 25% unless we agreed a different figure with you in writing. A month in which nothing landed produces no invoice, and a share under $50 rolls into the next month. Reimbursements Amazon pays on its own initiative, on claims we did not file, are never counted.
Either of us can end the engagement by email, effective immediately, with no notice period and no fee. From the moment we receive your email we make no further changes in your account. The seat is yours to revoke. A month you have already paid for is not refunded when you cancel inside it; the month after it is simply never invoiced.
On Amazon you grant us one Seller Central user with exactly four permissions: Business Reports (view), Fulfillment reports (view), Pricing (view and edit), and Advertising Campaign Manager (view and edit). On Shopify you approve one collaborator account limited to Orders, Products, Analytics, Reports, Marketing and Discounts; it has no access to Settings, Finances or payouts. On neither platform do we hold banking or account-settings access. You may revoke either seat at any time, and revoking it pauses the service until it is restored.
At kickoff we agree your standing mandate: the bounds within which we act without asking. Unless we agree otherwise in writing, the mandate covers:
Every planned correction is stated in your brief with its expected dollar impact before it goes live, and you may veto any of them by reply. Anything outside the mandate, including larger price moves, new campaigns, listing changes, and anything touching inventory orders or liquidation, needs your explicit yes in writing first. Email counts.
In making changes we act as your authorised agent. You remain the seller of record and remain responsible to Amazon, Shopify and your payment processor for your own account.
We promise the method. Every recommendation carries an expected dollar impact. Every executed move is measured on the Decision Ledger, expected against realised, including the ones that go wrong. Our advice is never shaped by our own invoice, because the fee is flat.
We do not promise a result. Forecasts are probabilistic, markets move, and Amazon changes its fees and rules without asking either of us. Past results, ours or anyone's, are not a guarantee.
If the ledger shows we delivered measured value above our fee during the free month, you agree to two things. First, that we may publish your results in anonymised form: no company name, storefront, brand, ASIN or SKU, and figures rounded or shown as percentages where they could identify you. Second, that you will give us a short, honest testimonial, attributed by first name and product category, or anonymously if you prefer. That is the whole price of the free month. We ask for both once, on a private page, and each is a separate answer you may give or withhold; a withdrawn permission removes the published result at once.
If you introduce another brand through your personal link and that brand stays past its own thirtieth day, we credit one month of your fee against your next invoice, or add a free month if you are not yet invoiced. One credit per brand introduced, applied when their retainer starts and never before.
We keep your data, your numbers and your plans confidential, and we never use one client's data to advise another. You keep our methods, models and unpublished materials confidential. The Privacy Policy describes the providers who process data on our behalf. Anonymised publication under section 9 is one of two exceptions on our side. The other needs your separate, explicit consent, given on the same private page: aggregate statistics from your account (a rate, a ratio, a fitted slope; never a figure of yours, never your name) may then calibrate the public estimates our teardowns make, and every estimate that uses them says how many accounts stand behind it. Without that consent your data calibrates nothing.
Your data is yours. We hold it only to deliver the service, and you can export it and your full ledger free at any time. Our models, code, methods and report formats are ours. The reports, briefs and plans we produce for you are yours to keep and use for as long as you like.
To the extent the law allows, our total liability for anything arising from the service is capped at the greater of the fees you paid us in the three months before the claim and one month's retainer fee. Neither of us is liable to the other for indirect or consequential loss or for lost profits. We are not liable for a platform's own actions, such as fee changes, listing suppressions, payout holds or account suspensions, unless they result from us acting outside your mandate. Nothing here limits liability for fraud or for anything the law does not allow to be limited.
We are an independent contractor, not your employee or partner. Neither of us is exclusive to the other. Neither of us may assign this agreement without the other's consent, except that Hubricon may assign it, with notice to you, to a company formed to carry on the Hubricon business. If a court finds part of these terms unenforceable, the rest still stands.
If something goes wrong, we talk first: either of us can ask for a call, and we make a good-faith effort to resolve it within thirty days. Failing that, these terms are governed by the laws of the State of Texas, and the courts sitting in Dallas County, Texas have jurisdiction.
If we change these terms, clients get fourteen days' notice by email. Staying on after that is acceptance. If you do not accept a change, cancel under section 5 with no penalty.
Hagen Simmons, founder · hagen.simmons@hubricon.com
Hubricon · Dallas, Texas, United States